Scope

Terms and Conditions for Helen Tovey, sole trader, operating under the business name of Helen Tovey Coaching.

Acceptance

Attending a consultation and/or agreeing to purchase any product or service from me constitutes engagement with me and my business, Helen Tovey Coaching.

Responsibilities

1. You are fully responsible for creating and implementing your own decisions, choices, actions and inactions to address your physical, mental and emotional wellbeing. As such, I am unable to provide any guarantees regarding outcomes you can expect to achieve through working with me in a therapy, coaching or training capacity.
2. Any therapy, coaching or training suggestions from me do not constitute advice, recommendations or instructions and you are advised to fully research any decision, action or inaction before implementation.
3. You accept that in order for our professional working relationship to be successful, it is important for you to be as open and honest as possible.
4. You understand that therapy, coaching and training are not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and you will seek independent professional guidance for such matters.
5. If you are currently or in the future under the care of a mental health professional, I recommend you inform the mental health care provider of any therapy or coaching arrangement between us.
6. If you are currently or in the future under the care of any other health professional and/or if you are currently or in the future taking medication, you shall inform me if it is relevant to the nature of the therapy, coaching or training programme that you are undertaking. It is your responsibility to check with your health professional before undertaking any actions or inactions that arise as a result of our therapy, coaching or training discussions.
7. You shall inform me of anything about you and your lifestyle that may impact the efficacy of any decisions, choices, actions and inactions that you make as part of our therapy, coaching or training arrangement.
8. You shall make every effort to be on time and prepared for your therapy, coaching or training session.
9. You shall not attend any therapy, coaching or training sessions if you are under the influence of non-prescription drugs and/or alcohol and/or any prescription drugs that might impair your mental function. Any such attempt to do so will result in the session being immediately cancelled with no option for a refund.
10. You shall inform me if there is anything in our sessions that makes you feel uncomfortable or if you have any concerns with the way we are working.

Services

These terms and conditions will apply from the first payment or the first consultation, whichever occurs earlier.

I will be available to you as a minimum via email in between scheduled meetings, as defined in our discussions, or as detailed in a specific programme package.

You are free to stop any therapy, coaching or training sessions or programmes whenever you want.

Refunds are not available for partially completed sessions or programmes, except by the express agreement of both parties.

Payments

Payment for a therapy or coaching session or package must have been made at least 48 hours in advance of the first session, unless otherwise agreed by me.

Payments for any other programmes must be made before commencement of the programme and with any necessary lead time as advised by me.

Cancellations and Rescheduling

You have the right to cancel any scheduled appointment with me providing you give at least 48 hours’ notice.  You are responsible for rescheduling the cancelled appointment.

Extension to the duration of a time-bound therapy or coaching package or training programme is not possible other than in exceptional circumstances, as agreed by mutual consent.

You are responsible for scheduling all sessions within a therapy or coaching package according to the stated session frequency.  Exceptions are permitted if agreed by mutual consent.

Status

You confirm that you are at least 18 years old and legally capable of making decisions about the purchase of any products and services obtained from me. If you are under the age of 18, I require written consent from a parent or legal guardian.

Confidentiality

I will hold various information about you in a secure manner, as described in my Privacy Notice.

You will not disclose any private information about me or about our therapy, coaching or training sessions to anyone without my express permission.

You are free to share any information about me and the products and services I provide that is currently available in the public domain.

Complaints

If you are not satisfied with the service you receive from me, you should raise your complaint immediately and directly to me for follow-up.

If the nature of your complaint relates to my services as an NLP coach and you are not satisfied with my response, you may refer your complaint to the Association for NLP (ANLP).

If the nature of your complaint relates to my services as a hypnotherapist and you are not satisfied with my response, you may refer your complaint to the National Council for Hypnotherapy (NCH).